Privacy Policy

Effective Date: 15 May 2025

1. Introduction

smebox.ai ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you use our platform.

2. Information We Collect

Information You Provide

Account details: name, email address, and password

Company information: business name, address, phone, and tax details

Business data: customers, invoices, vendors, and documents you create within the platform

Information Collected Automatically

Log data: IP address, browser type, pages visited, and timestamps

Cookies and session tokens used to maintain your authenticated session

Usage data to improve platform performance and reliability

3. How We Use Your Information

We use collected information to:

Provide, maintain, and improve the Service

Process transactions and send related communications

Respond to support requests

Send service-related notices and updates

Detect and prevent fraud and abuse

Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored on servers located within secure data centres. We implement industry-standard security measures including encryption in transit (TLS) and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, data is removed within 90 days except where retention is required by law.

6. Cookies

We use essential cookies required for authentication and platform functionality. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, but this may affect platform functionality.

7. Third-Party Services

We may use trusted third-party providers to help operate the Service (e.g., hosting, email delivery, AI processing). These providers are contractually bound to handle your data securely and only for the purposes we specify.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data

Object to or restrict certain processing

To exercise these rights, contact us at privacy@smebox.ai.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice within the platform. Continued use after changes take effect constitutes acceptance.

11. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates.

12. Contact Us

For privacy-related questions or requests, contact us at:

smebox.ai Email: privacy@smebox.ai